In this line of work, sometimes there’s a bit of name-calling. At Cantara, we hear names like “exacting,” “obsessive,” and “meticulous.” Luckily for us, not only can we take it, we like it. We wear each one of these qualities like a badge of honor. Because we’ve earned it.
Designing, building and delivering incredible technology systems is our life’s work, but we also fully understand that a commitment to true “customer service” means fulfilling all of our client’s needs long after a project is complete. This is why we have an invaluable, dedicated Client Services team and membership program, which includes just some of the benefits below. Want to know more? Explore full details of our tiered service memberships here.
CANTARA’s CLIENT COMMITMENT:
Customer Service 24/7/365.
We’ll answer your call or call back in short order, around the clock, 365 days a year.
All of our installations have a formal and official one-year warranty.
We respond to any needs that arise within that time frame.
Remote login capability
This allows us to effectively troubleshoot 60% of all client issues within 30 minutes.
Onsite support on nights and weekends.
Full support of any manufacturer warranty
through the duration of the product.
Constant oversight of our expert service technicians who are in the field.
Detailed documentation of all projects,
from planning and design through installation and the complete lifetime of the system.
Concierge scheduling and follow-up
on all services.
End-to-end management of any equipment exchanges or repairs needed.
In addition to Labor and Equipment Warranties, Cantara provides fully editable source code, and a PDF of our engineered as-built drawings to the client upon final payment.
This is a commitment that is rare in the industry.
“A word I think of with Cantara is Fidelity. Fidelity is listening to and absorbing the authentic qualities of life expressed by a client and then reproducing those qualities in a rich audio visual experience that is true to the original. The projects we have done with Cantara bring out harmonies of architecture and media that will always remain a meaningful remembered collaboration.”