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MEMBERSHIP
PLANS
At Cantara, we believe in providing a truly incomparable ownership experience to our clients. As part of that effort, we offer complimentary and paid support plans that connect you with our friendly and capable support team whenever you need us. We’ve named our tiers of service “Memberships” because we seek an ongoing relationship with you, your family and your home that goes well beyond the typical break/fix service experience you’re used to. From standard business hours only to full 24/7/365 tech support with same-day** advanced response, we have a membership for every home. Our goal is for you to see Cantara as the very best service provider in your home. The first step in that process is for you to select the Membership that’s right for you, and we’ll own it from there.
Essentials +
Guarantees *24/7* phone and email support with a 30-minute response time from Basic Support. This plan also includes access to the Advanced Support team should you need it on a first-come, first-served basis.
$125
$125 per month / billed monthly
Annual memberships available, includes 10% discount
24/7 Basic Support
Guaranteed 60-minute Basic Support Response
9-5, M-F Advanced Support (Remote and On-site)
Advanced Support $175/hr
Concierge Services $75/hr
Priority
24/7 Basic Support with guaranteed same-day** on-site response, moving to the head of the line with our Advanced Support team, who will get to work within 4 hours (or, if the problem occurs after-hours, by noon next business day.) Also includes complimentary concierge service during business hours.
$300
$300 per month / billed monthly
Annual memberships available, includes 10% discount
7 Day in-home and Priority* Service
24/7 Basic Support
Guaranteed 30-minute Basic Support Response
1 hour response time from Advanced Support for urgent issues
Advanced Support $175/hr
Complimentary Concierge Services
during business hours
Prioritized on-site support
7 days a week
Concierge
Everything included in Priority and beyond. Concierge Membership is for discerning clients who want the highest level of service, more magic, new ideas and access. This membership includes annual site visits to check system health, fine tune and re-ignite the Cantara spark.
$750
$750 per month / billed monthly
Annual memberships available, includes 10% discount
Priority* & Remote Solutions, Proactive Response
Proactive Device Monitoring***
24/7 Basic Support
Guaranteed 30-minute Basic Support Response
1 hour response time from Advanced Support for urgent issues
Advanced Support $175/hr
Complimentary Concierge Services
Prioritized on-site support
7 days a week
2 Annual Tech Visits to service, upgrade & refine as needed
1 Annual “Re-Kindling” Session**** where we:
— Curate new scenes
— Re-train on system features & upgrades
— Re-create the original magic
