Connection Over Perfection
Here at Cantara, we're disciples of a few critical teachings and books. One is Unreasonable Hospitality by Will Guidara, about Eleven Madison Park becoming the best restaurant in the world. How did they pull this off? By creating the most memorable, over-the-top, bespoke hospitality and service. Our team drinks this like life fuel. Because it's our story too.
There's so much we could share really, but one of the core concepts is connection over perfection. Make no mistake: we pursue perfection with a passion bordering on obsession. But our world is driven by ever-changing technology, where failures and frustration are on the menu. We balance this inevitability by redefining what connection truly means in a high-tech world. And by giving Cantara clients the best ownership experience and service in the business.
Concierge
24/7/365 OBSESSIVE SUPPORT & SERVICE
As You Wish
In this line of work, sometimes there’s a bit of name-calling. At Cantara, we hear names like “exacting,” “obsessive,” and “meticulous.” Luckily for us, not only can we take it, we like it. We wear each one of these qualities like a badge of honor. Because we’ve earned it.
Designing, building and delivering incredible technology systems is our life’s work, but we also fully understand that a commitment to true “customer service” means fulfilling all of our client’s needs long after a project is complete. This is why we have an invaluable, dedicated Client Services team and membership program, which includes just some of the benefits below. Want to know more? Explore full details of our tiered service memberships here.
Cantara's Client Commitment
CUSTOMER SERVICE 24/7/365
We answer your call or call back in short order, around the clock, 365 days a year.
ONE-YEAR WARRANTY
All of our installations have a formal and official one-year warranty, and we respond to any needs that arise within that time frame.
REMOTE SERVICE
This allows us to effectively troubleshoot 60% of all client issues within 30 minutes.
ONSITE SUPPORT ON NIGHTS / WEEKENDS
WE UPHOLD MANUFACTURER WARRANTIES
We offer full support on any manufacturer's warranty, through the duration of the project.
DETAILED DOCUMENTATION
Every project has a veritable library of documentation, from planning and design through installation, maintained for the complete lifetime of the system.
CONCIERGE SERVICE
We have concierge service on par with the best hospitality experiences in the world.
END-TO-END MANAGEMENT
We provide comprehensive service and management of any exchanges or repairs needed.
IN ADDITION TO LABOR AND EQUIPMENT WARRANTIES...
Cantara provides fully editable source code, and a PDF of our engineered as-built drawings to our clients upon final payment.
